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faq

  • What payment methods do you accept?
    EFT Cash on delivery
  • How long until I have my products?
    For products that are in stock and not custom made: A) hand-over at a collection point (Stellenbosch, Durbanville, Bellville)- 1 to 2 working days B) courier via Postnet- Postnet delivery standards apply (usually within 4 working days) For products that are custom made: A) hand-over at a collection point (Stellenbosch, Durbanville, Bellville)- 5 to 14 working days B) courier via Postnet- 9 to 18 working days
  • Can I send photos via email for you to incorporate into my coasters/ serving tray/ hot pot stand or cheeseboard?
    Yes! The higher the quality of the photo(s) the better.
  • Will you be able to make a few demo's or examples?
    For all custom made items where a design has to be incorporated, MareneMade will make a few drafts or examples and share via email at no cost, before the final product is made.
  • How does courier / shipping work?
    Collection points in Stellenbosch, Durbanville and Bellville at no cost OR Postnet to Postnet country wide delivery at R99 OR Courier at R120 delivery to your door for orders less than 2kg
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